中文版
风土至臻 — 技术支持
风土至臻（TerroirTop） 是地感科技推出的现代农业 IoT 设备管理移动端，覆盖葡萄园、果园、茶园、蔬菜大棚、大田作物等多种场景。本页面提供 App 的使用支持、常见问题解答和联系方式。
生效日期：2026-04-29
联系我们
| 方式 | 信息 |
|---|---|
| 邮箱 | support@geosense.tech |
| 客服电话 | +86-400-866-7501 |
| 工作时间 | 周一至周五 9:00 – 17:00（节假日除外） |
| 邮件咨询 | 发送邮件 |
App 介绍
风土至臻是面向农业从业者的 IoT 移动客户端，主要功能：
- 实时传感器监控：气象站、土壤墒情、环境温湿度等多类设备数据实时查看，历史曲线趋势分析
- 设备管理：设备列表、状态监控、配置查看、分组管理
- 智能告警：阈值异常自动推送通知，告警列表过滤、确认、归档
- 可视化仪表盘：自定义图表、地图监测点、数据看板
- 多角色权限：企业管理员、合作社负责人、个体经营者均适用
- 审计日志：关键操作可追溯
由 GeoSense EntityMesh（GEM）平台提供后端支持。
系统要求
- iOS 15.6 或更高版本
- iPadOS 15.6 或更高版本
- 推荐设备：iPhone XR 及以上、iPad Pro 11"/13" 及以上
- 网络：Wi-Fi / 4G / 5G
常见问题
Q1: 登录失败怎么办？
- 确认服务器地址正确（如
https://gem.geosense.tech） - 确认账号密码无误，注意大小写
- 检查网络连接，公司网络可能限制端口
- 如使用 GeoSense Identity（GID）单点登录，确认在浏览器先登录过 GID
- 仍无法解决，请联系 support@geosense.tech 并提供您的账号邮箱
Q2: 看不到设备/告警/仪表盘？
- 确认登录的账号已分配相应权限（请联系您的企业管理员）
- 下拉刷新当前页
- 退出账号重新登录
- 卸载 App 重新安装（清除本地缓存）
Q3: 收不到推送通知？
- iOS：设置 → 通知 → 风土至臻 → 允许通知
- 确认 App 内通知开关已开启
- 确认企业管理员已为您的账号配置告警规则
- 请勿强制关闭后台 App（清后台会暂停推送 token 更新）
Q4: 数据延迟或显示异常？
- 数据从 IoT 设备 → 后端服务器 → App，端到端可能有 30 秒至 1 分钟延迟（属正常）
- 长时间无数据，请确认设备在线状态（设备列表中查看）
- 若仍异常，请联系 support@geosense.tech 描述具体问题，附截图最佳
Q5: 如何导出数据 / 申请数据迁移？
请联系 support@geosense.tech，我们会在 5 个工作日内回复。数据导出、账号注销均按 GDPR 与中国《个人信息保护法》规定办理。
Q6: App 闪退或卡死
- 强制退出后重新打开
- 重启设备
- 升级到最新版（App Store 自动更新）
- 仍无法解决，请截图 + 描述操作步骤发邮件 support@geosense.tech
隐私政策
详细的数据处理与隐私保护说明：https://www.geosense.tech/app_privacy
下载
- iOS（App Store）：[即将上架]
- Android：联系企业管理员获取 APK 安装包
English Version
TerroirTop — Technical Support
TerroirTop is GeoSense's mobile IoT device management app for modern agriculture — vineyards, orchards, tea gardens, greenhouses, and field crops. This page provides app support, FAQ, and contact information.
Effective Date: 2026-04-29
Contact Us
| Channel | Detail |
|---|---|
| support@geosense.tech | |
| Phone | +86-400-866-7501 |
| Hours | Mon–Fri 9:00 – 17:00 (Beijing time, excluding public holidays) |
| Email inquiry | Send email |
About TerroirTop
A mobile IoT client for agricultural operators. Core features:
- Real-time sensor monitoring — weather stations, soil moisture, environmental telemetry; historical trends
- Device management — list view, status, configuration, grouping
- Smart alerts — threshold-based push notifications; alarm list with filter, ack, archive
- Visual dashboards — custom charts, map-based monitoring points, data boards
- Multi-role permissions — for enterprises, cooperatives, individual farms
- Audit log — full traceability of operations
Powered by GeoSense EntityMesh (GEM).
System Requirements
- iOS 15.6 or later
- iPadOS 15.6 or later
- Recommended: iPhone XR or newer, iPad Pro 11"/13" or newer
- Network: Wi-Fi / 4G / 5G
FAQ
Q1: I can't log in. What should I do?
- Verify your server URL is correct (e.g.
https://gem.geosense.tech) - Check your username and password (case-sensitive)
- Verify network connectivity (corporate networks may block ports)
- If using GeoSense Identity (GID) SSO, ensure you've logged in via browser first
- If the issue persists, contact support@geosense.tech with your account email
Q2: I don't see any devices / alarms / dashboards
- Confirm your account has been granted the relevant permissions (contact your enterprise admin)
- Pull down to refresh the page
- Sign out and sign back in
- Reinstall the app to clear local cache
Q3: I'm not receiving push notifications
- iOS: Settings → Notifications → TerroirTop → Allow Notifications
- Verify in-app notification toggle is enabled
- Confirm your admin has configured alarm rules for your account
- Don't force-quit the app from the background (this pauses push token refresh)
Q4: Data is delayed or looks wrong
- Data flows IoT device → server → app, end-to-end latency may be 30s–1min (normal)
- If no data for an extended period, check device online status (in Devices list)
- If still abnormal, email support@geosense.tech with screenshots
Q5: How do I export my data / request account deletion?
Email support@geosense.tech. We respond within 5 business days. Data export and account deletion are handled per GDPR and China's PIPL.
Q6: The app crashes or freezes
- Force-quit and reopen
- Restart your device
- Update to the latest version (App Store auto-updates)
- If unresolved, email support@geosense.tech with steps to reproduce + screenshots
Privacy Policy
For detailed data handling and privacy: https://www.geosense.tech/app_privacy
Download
- iOS (App Store): [Coming soon]
- Android: Contact your enterprise admin for APK